Shipping policy
Delivery & Pickup Policy
R&D Group Floral Design provides local flower delivery throughout our designated delivery areas in Central Florida.
Delivery Areas
Delivery availability is determined by the recipient's ZIP code. Customers may be asked to enter the recipient's ZIP code before completing an order to confirm that the address is within our current delivery area.
Delivery fees may vary depending on the delivery location and will be displayed before checkout.
Delivery Dates
Customers may select an available delivery date when placing an order.
We make every reasonable effort to deliver orders on the requested date. However, delivery dates and times may be affected by weather, traffic, holidays, recipient availability, building access, unusually high order volume, or other circumstances outside our reasonable control.
Unless specifically agreed to by R&D Group Floral Design, exact delivery times are not guaranteed.
Same-Day Delivery
Same-day delivery may be available depending on the time the order is placed, recipient location, product availability, and our delivery capacity.
Availability shown on our website does not guarantee acceptance of a same-day order until the order has been confirmed.
Recipient Information
Customers are responsible for providing complete and accurate delivery information, including:
- Recipient name
- Delivery address
- Apartment, suite, or unit number when applicable
- Recipient phone number
- Gate codes or access instructions when applicable
- Any relevant delivery instructions
Incorrect or incomplete information may delay or prevent delivery.
Recipient Unavailable
If the recipient is unavailable, our delivery team may, when reasonably appropriate, leave the arrangement in a safe location or with a receptionist, front desk, concierge, neighbor, or other appropriate person.
We may contact the customer or recipient when assistance is required to complete the delivery.
If a delivery cannot be completed because of recipient unavailability, incorrect information, restricted access, or circumstances outside our control, a second delivery attempt may require an additional delivery fee.
Weather & Safe Delivery
Flowers are perishable and sensitive to heat and weather conditions.
Our delivery team may determine that an arrangement cannot safely be left unattended when conditions could reasonably damage the flowers. In these situations, we may contact the customer or recipient to arrange an alternative delivery solution.
Business, Hospital, Hotel & Secured Locations
Deliveries to businesses, hospitals, hotels, gated communities, secured buildings, and similar locations are subject to the rules and access restrictions of those locations.
Delivery to a receptionist, front desk, concierge, mailroom, security desk, or other designated receiving area may constitute successful delivery.
Customers are responsible for confirming that the recipient can receive flowers at the specified location.
Pickup Orders
Orders designated for pickup will be available at our store during the selected pickup date and applicable business hours.
Customers should wait until their order is ready before arriving for pickup when a confirmation is provided.
Delivery Problems
If we make an error with your delivery, please contact us as soon as possible so we can work to resolve the issue.
Quality concerns involving flowers are handled according to our Refund & Satisfaction Policy.
Contact Us
R&D Group Floral Design
8550 Old Winter Garden Rd
Orlando, FL 32835
United States
Phone: +1 689-332-2881
Email: info@rdgroupfloraldesign.com