Refund policy
Refund & Satisfaction Policy
At R&D Group Floral Design, we take pride in the quality and freshness of our flowers and want you and your recipient to be happy with every order. Because flowers and plants are perishable products, our return and refund policy differs from that of traditional retail products.
Freshness & Quality Guarantee
If your flowers arrive damaged, wilted, or in a condition that does not meet reasonable expectations for fresh flowers, please contact us within 24 hours of delivery.
We will review the issue and, when appropriate, work with you to make it right. Depending on the circumstances, this may include a replacement, partial replacement, store credit, partial refund, or full refund.
We may request photographs of the arrangement and affected flowers so that we can evaluate the issue.
Issues reported more than 24 hours after delivery will be reviewed on a case-by-case basis and may not qualify for a replacement, credit, or refund.
Once flowers have been delivered, their lifespan and condition can be affected by factors outside our control, including temperature, direct sunlight, water quality, lack of water, handling, air conditioning or heating, and general care. For this reason, we cannot guarantee the condition or lifespan of flowers when an issue is first reported 72 hours or more after delivery.
Floral Substitutions
Flowers and containers are subject to seasonal and market availability. When necessary, we may substitute flowers, greenery, containers, or other design elements with items of comparable style and value.
Substitutions that maintain the overall style, color palette, value, and character of the arrangement are not considered defects and do not automatically qualify for a refund.
If we make a significant error that materially changes the arrangement from what was ordered, please contact us within 24 hours so we can review the issue.
Cancellations & Order Changes
Because flowers are perishable and arrangements may be prepared or purchased specifically for an order, cancellation and modification requests are not guaranteed.
Please contact us as soon as possible if you need to cancel or change an order. If preparation or purchasing for the order has already begun, we may be unable to cancel the order or provide a full refund.
Orders that have already been prepared or delivered generally cannot be canceled.
Delivery Issues
Customers are responsible for providing accurate recipient names, addresses, phone numbers, gate codes, apartment or suite numbers, and other information necessary to complete delivery.
If we are unable to complete a delivery because of incorrect or incomplete information, recipient unavailability, restricted access, or similar circumstances outside our control, additional delivery attempts may be subject to an additional delivery fee.
If an order is delivered to the address provided by the customer and subsequently lost, stolen, damaged, improperly handled, or left in unsuitable conditions after delivery, R&D Group Floral Design is not responsible for the resulting loss or damage.
If we deliver to the wrong address or otherwise make a delivery error, please contact us and we will work to correct the issue.
Non-Returnable Products
Due to their perishable and custom nature, fresh flowers, floral arrangements, plants, and other perishable products generally cannot be physically returned.
Custom, personalized, and specially ordered products may also be non-refundable once preparation has begun.
Refunds
When a refund is approved, it will generally be issued to the original payment method. Processing times after we issue a refund are determined by the customer's bank or payment provider.
Shipping, delivery, service, or other fees may be non-refundable when the associated service has already been successfully provided.
How to Contact Us
If there is a problem with your order, please contact us as soon as possible and provide your order number, a description of the issue, and photographs when applicable.
R&D Group Floral Design
8550 Old Winter Garden Rd
Orlando, FL 32835
United States
Phone: +1 689-332-2881
Email: info@rdgroupfloraldesign.com